Our Product
Delivering standout customer service begins with the right platform. bizCCS by bizRTC is an advanced omnichannel contact center solution that unifies voice, chat, and email into a secure, intelligent workspace. Designed for both cloud and on-premise deployments, bizCCS empowers agents with integrated tools, CRM access, live dashboards, and mobile-ready interfaces-turning every interaction into an opportunity to strengthen relationships, drive resolution, and ensure trust.
bizRTC’s AutoNinja™-bizCCS integration brings advanced call handling directly into the AutoNinja™ platform-offering real-time visibility, secure recordings, and one-click dialing within a familiar CRM interface. With no workflow changes or retraining needed, it enables dealerships to follow up faster, engage customers better, and operate at scale with enterprise-grade reliability. Already deployed across hundreds of agents, the solution delivers measurable improvements in efficiency and performance. Similarly integration with other leading CRMs such as AutoSherpa™ is also deployed in production.
Place calls directly from within the CRM-faster, error-free dialling.
Live visibility into call activity and team performance.
Listen to calls in real time or review past conversations on demand.
Automatically link and display call data within CRM activity logs.
Automatically link and display call data within CRM activity logs.
Fully embedded into Autoninja with no additional tools or training needed.
bizCCS transforms your contact center from a service hub into a secure, intelligent customer engagement workspace.
Integrates voice, chat, & email into a single agent interface, ensuring consistent communication across channels & simplifying operations for multichannel teams.
Supervisors get real-time access for monitoring, barging, and listening, along with campaign analytics and queue insights to manage performance on the fly.
End-to-end encryption, secure data storage, and authenticated access ensure every customer interaction meets stringent security, privacy and related regulatory .
Offers WebAPI and AppAPI integration options for seamless connectivity with third-party systems-enabling workflow automation, custom dashboards, and CRM live updates.
Supports multi-location and multi-tenant environments with scalable architecture, ideal for SMB, multisite enterprises and service providers handling diverse customer bases.
Available for on-premise, cloud, or hybrid deployment models, allowing businesses to choose what best fits their operational and compliance requirements.
bizCCS transforms your contact center from a service hub into a secure, intelligent customer engagement engine.
Supports inbound, outbound, and blended campaigns with detailed reporting, making it easy to manage leads, customer engagement, and proactive service.
Automatically connects customers to the most qualified agent based on skill sets-ensuring faster, more accurate issue resolution from the first touchpoint.
Live SLA and queue monitoring dashboards help managers optimize response times, resource allocation, and overall service levels without delay.
Delivers complete customer history to agents in real time, enabling more personalized and informed conversations that build trust and satisfaction.
Mobile-friendly agent tools allow secure remote work capabilities-perfect for hybrid or distributed teams needing flexible access to contact center tools.
Easily adapts to your organizational structure with multi-level configurations and customization at cost, allowing you to tailor workflows to specific departments or clients.
Seamless Connectivity
bizCCS simplifies customer engagement with a secure, plug-and-play solution that integrates campaigns, click-to-call, real-time reporting, and CRM—without extra training or workflow changes. With multi-site control, supervisory tools, and flexible deployment, it scales seamlessly across dealerships and enterprises alike.
bizCCS unifies voice calling, voicemail, conferencing, and messaging with full support for IVRs, ACD, and CRM integration. Calls can be routed, recorded, and managed across a distributed environment from one centralized platform.
Yes. bizCCS is designed for flexible deployment models including public or private cloud, on-premise, or hybrid setups. Its architecture supports virtual machines, centralized trunks, and scalable configurations for varied business needs.
bizCCS adheres to enterprise-grade security standards. It features TLS/SRTP encryption, role-based access, secure storage for voicemails and recordings, and multi-factor authentication across admin and user portals.
Absolutely. With support for WebAPI and AppAPI, bizCCS can integrate directly with popular CRMs and external systems—allowing for contact syncing, real-time customer insights, and contextual service delivery
Yes. bizCCS supports tenant-level and branch-level customization including IVR setup, DID routing, call rules, and voicemail configurations. This enables tailored operations for departments, locations, or clients.
bizCCS includes real-time call recording, secure storage, and instant access to recordings via the portal. It supports integration with CRM systems, allowing seamless call documentation and audit-friendly archiving.
At bizRTC, we build real-time communication ecosystems that empower businesses to connect without limits.
Our secure, scalable platforms are trusted by enterprises across India & USA.
