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Case studies

Customer Success Stories

Discover how bizRTC empowers businesses across industries to modernize communication, enable mobility, and scale without disruption-through tailored solutions like bizConnect, bizCCS, and bizPBX.

bizConnect

GRT Jewellers: Future-Proofing Communication Across 120+ Locations

Industry: Retail – Jewellery
Solution: bizConnect + MLC + uMobility
Challenge: Legacy NEC systems nearing end-of-life; scaling limited by outdated Netlink infrastructure

  • Replaced Netlink with bizConnect across 120+ stores
  • Integrated analog, digital, iSIP/nSIP, and SIP phones
  • Rolled out MLC apps for iOS, Windows, Android
  • Enabled LDAP integration, call recording, and cloud standby
  • Preserved existing NEC phone infrastructure
  • Scalable, mobile-ready deployment
  • Secure and compliant communication
  • Centralized management with no workflow disruption
autoninja

bizCCS

Autoninja: CRM-Integrated Call Handling at Scale

Industry: Automotive Dealership CRM
Solution: bizCCS integrated into Autoninja CRM
Challenge: Fragmented calling process and no direct visibility from CRM

  • Embedded click-to-call directly in Autoninja
  • Enabled live call monitoring and performance tracking
  • Linked and displayed call data in CRM activity logs
  • Delivered secure call recording and encrypted storage
  • Faster, error-free customer follow-ups
  • Real-time visibility into all agent activity
  • Increased productivity with native CRM usage
  • Secure, compliant communication with no workflow changes

bizPBX

Kataria Group: Scalable Communication Across 29+ Dealerships

Industry: Automotive
Solution: On-premise BizPBX
Challenge: Inconsistent communication and missed calls from on-the-go teams

  • Deployed BizPBX across all dealership locations
  • Enabled mobile call access using company numbers
  • Integrated call recording and inventory access
  • Maintained brand consistency in all external communication
  • Increased sales responsiveness and customer engagement
  • Reduced time per customer interaction
  • Secure and trackable communications
  • Seamless mobility for field and service staff

bizPBX

Ashok Leyland: Unified Communication for Industrial Scale Operations

Industry: Automotive Manufacturing
Solution: Cloud-based BizPBX
Challenge: Scattered infrastructure, mobility gap, and scaling needs

  • Implemented cloud-hosted BizPBX across all plants
  • Integrated mobile access for distributed teams
  • Connected internal workflows into the voice system
  • Centralized configuration and monitoring
  • Unified communications across functions
  • Reduced communication latency
  • Mobile-enabled field staff
  • Easily scalable for future operations

bizPBX

Rategain: Travel Tech Connectivity, Simplified

Industry: Travel Technology
Solution: Cloud-based BizPBX
Challenge: Limited scalability and remote access in legacy setup

  • Migrated from on-premise to BizPBX cloud
  • Enabled remote and hybrid team connectivity
  • Improved system availability and responsiveness
  • Centralized admin control for multi-site operations
  • Simplified communication infrastructure
  • Reduced hardware maintenance overhead
  • Increased support uptime and availability
  • Cloud-native platform for agile business operations

bizPBX

Architecture Firm (Noida/USA): Cloud-Ready Communication for Global Teams

Industry: Architecture & Design
Solution: BizPBX Cloud Deployment
Challenge: Reliability issues and poor support on legacy systems

  • Replaced premise PBX with BizPBX cloud
  • Enabled mobile and remote team access
  • Centralized communication support and management
  • Integrated scalable platform across both geographies
  • Reliable connectivity across US and India teams
  • Cost-effective global scaling
  • Simplified IT support and maintenance
  • Enhanced project collaboration

bizPBX

DDPL Factory Conglomerate: Modernizing Legacy Infrastructure

Industry: Manufacturing
Solution: On-premise Multitenant BizPBX
Challenge: Expanding users and trunks without changing the PBX

  • Deployed multitenant BizPBX at all sites
  • Maintained existing legacy PBX equipment
  • Enabled resource sharing across departments
  • Added support and admin tools for scaling
  • Increased user/trunk capacity with zero disruption
  • Consolidated voice platform for all units
  • Lower operational and maintenance cost
  • Smooth expansion without licensing issues.

bizPBX

BPO & School Districts: High-Density, Low-Cost Voice Solutions

Industries: BPO, K–12 Education
Solution: Cloud-based BizPBX
Challenge: Legacy PBX limits, high costs, and expansion constraints

  • Implemented centralized cloud-based BizPBX
  • Enabled mobile and softphone usage
  • Integrated emergency readiness protocols
  • Scaled across multiple campuses/centers
  • Reduced per-user communication costs
  • Improved security and emergency readiness
  • Easy scalability across locations
  • Greater redundancy and uptime
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At bizRTC, we build real-time communication ecosystems that empower businesses to connect without limits.
Our secure, scalable platforms are trusted by enterprises across India & USA.

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